Make your Office a Virtual Office

Your staff can break free from the confines of the office by receiving calls, checking voicemail or getting notification of new messages from anywhere in the world where you have a high speed Internet connection.

SpectrumVoIP is a complete virtual office phone solution. This means that when a customer calls your main telephone number they can reach your staff no matter where they are. You can receive your calls at home, at the office, on a laptop, at a hotel or on a cell phone. With our Find-Me/Follow-Me features our solution will locate you automatically by simply specifying places where you can be found. As an example, one of your sales people could have a telephone at the office and at their home office. When a customer calls the sales department both of these telephones will ring and the sales person can answer the call at either the office or at home. Employees can install a virtual telephone on their laptops and make/answer calls from the comfort of their hotel room.

You can also setup virtual local phone numbers in other cities that you wish to do business in yet receive your calls anywhere. You may want to setup a virtual number  in Houston, TX and have these calls routed to your office in San Fransico, CA or ANYWHERE!

Project a Professional Image

Your company (big or small) should project a professional image which gives customers the peace of mind that their business is in good hands. Our professional voice artists can record a custom greeting which will introduce your company ("Thank you for calling Acme Worldwide...") and allow customers to access automated product information, hours of operation, or a specific department or employee.

With SpectrumVoIP's hosted solution you can promote your products and services while callers are being transferred or are on hold. Custom information on hold is a promotion message which is used to let callers know about your products and services. Each employee will also receive his/her own personal voicemail box which allows callers to leave a message for a specific person. All your departments can have their own voicemail boxes ("Thank you for calling the sales department...") as well. Multiple departments can be answered by the same people using our call announcement feature which tells you which department the customer wishes to speak with before you answer the call. Using this feature you can answer the call with something like "Hello, thank you for calling the sales department, this is Jeff speaking..."

Never Miss an Important Customer Call

SpectrumVoIP's hosted solution has no limit on the number of incoming or outgoing calls you can make and receive at once. Traditional telephone service requires you to purchase one or more telephone lines to handle incoming and outgoing calls, and when they are busy your customers can't get through. With our solution customers never receive a busy signal and can always reach you, which means better customer service and more sales. For instance you can have four customers calling you at once without the need to purchase four traditional telephone lines.

Provide Better Customer Service

SpectrumVoIP can offer you many tools to improve the level of customer service in your organization. You will be able to transfer callers to the correct staff member to answer their questions.
For instance if a caller wants technical support for a product they purchased you can transfer their call to a specific person or department. Because our solution is completely virtual the person or department you transfer them to could be working from anywhere. Departmental Ring groups can be used to direct callers to a number of people at once. If a customer wanted the sales department our solution can call a number of different employees at once. We also offer call queuing which places a customer on hold while they wait for the next agent to become available. Employees can also have direct phone numbers assigned to them to allow customers to reach them more quickly. Live operator extensions can be used to assign employees to answer incoming calls during business hours rather than the automated attendant answering first. Customers can also press 0 at anytime to reach an operator while interacting with the automated attendant. Day/Night mode will let customers know when your office is closed.

SpectrumVoIP's hosted solution allows you to host conference calls which can be used for training and sales purposes. Toll-free numbers can be used to create a national presence allowing your customers to reach you without incurring long distance charges.

Finally, being able to receive voicemail/voicemail notifications from anywhere means you can respond to customers quickly.

It's Simple to Setup and get Started

SpectrumVoIP's hosted solution requires no telephone lines to be installed, instead this solution is hosted offsite and fully managed and maintained by us. Traditionally you had to purchase and maintain expensive hardware to run your office telephone solution, but with our hosted solution this is no longer required. We setup the entire solution for you, all you have to do is answer the phone.

Keep your Existing Phone Numbers

When you switch to SpectrumVoIP you can keep your existing local and toll-free numbers. The process is simple, once you sign an authorization form we will transfer your phone number to our service. There will be no interruption in your telephone service. If you don't have a local or toll-free number we can assign you a new one. You can also get local numbers in other cities and receive the calls anywhere, this is great if you wish to create a local presence.

Reduce your Telecommunications Costs

There are many ways we can reduce your monthly telecommunications costs. 
Many companies have extra telephone lines to handle peak call volume, but with our service you reduce this unneeded expense. Traditional telephone service is sold with unlimited local calling, but if you make allot of long distance calls you could see some pretty high bills.

Eliminate long distance charges! 
SpectrumVoIP provides unlimited local and long distance calling as part of our standard service at no additional cost.

Think outside of the Box!
With SpectrumVoIP service you could even have local calling access to an employee or group of employees located in any country in the world. All they need is a high speed internet connection and a SpectrumVoIP telephone and you can call them direct or transfer calls to them just like they are in your own office at no additional cost.

Call us and we can customize a package that is right for your business.

Your Company will Never Outgrow this Solution

SpectrumVoIP's hosted solution will grow with your business without the worry of dealing with telephone equipment or telephone lines. You will never have to worry about having enough telephone lines to handle your callers as our solution provides an unlimited number of lines. In fact you can take your phone number anywhere you want even if you move your office across the country. Adding new employees is easy, we take care of everything for you.

Find Me, Follow Me

SpectrumVoIP can route an inbound call to multiple numbers (home, work, mobile) in a particular sequence. This helps to insure that even if you are not at your office you can receive your calls.

Give us a call and we will be happy to setup your Find Me, Follow me Call Route today!

Simultaneous Ring

SpectrumVoIP can set up a call route with multiple numbers (home, work, mobile) and have inbound calls ring all numbers at once.

This helps to insure that even if you are not at your office you can receive your calls.

Give us a call and we will be happy to setup your Simultaneous RIng Call Route today!

Voicemail to eMail

This feature attaches a copy of your voicemail messages as an audio file to an email address.
Have you ever taken a vacation only to come back to 50 voicemail messages that you wish you would have been able to hear sooner?

With voicemail to email we can send your messages to any email address you like as an audio file attachment. This means that you can get them on your email enabled cellphone or a PC and decide if it's something that can wait or that needs your immediate attention...No More Surprises!

Give us a call and we will be happy to setup Voicemail to Email for your calls today!

Call Waiting

This allows a customer to receive a call while already on one. If you are on a call, you will get a notification via a beep that another call is coming in. You can then switch back and forth between calls. This helps avoid people getting a busy signal when calling your SpectrumVoIP telephone number.

Number for Life

Never change your number again.
SpectrumVoIP allows you to take your number with you, no matter where you move.

Conference Calling

This feature enables you to hold a call with multiple parties.

Call Forwarding

Allows you to forward all calls placed to your number to another number or extension.

Example: You will be out of the office for a prolonged period but you want to make sure that your callers get to a live person. You could have someone sit in our office and answer your phone for you or you could forward your clls to your cellphone to answer them yourself, forward them to an answering service or forward them to a co-worker/assisant.

The possiblities are endless!

Auto-Attendant

This powerful automated business service replaces the need for a receptionist or answers and routes your calls when the Receptionist is busy on the other line.

Dial by extension
Dial by name
Company directory
Special Ring groups

We provide customized solutions for the specific needs of our customers.

Music on Hold/Message on Hold

This feature plays hold music or your custom message whenever you place someone on hold.
The calling party knows they are on hold and does not have to worry whether or not their call has been dropped.